1) open the PDF file and go to the link: http://www.ultimus.com/case-study-bernstein
2) go through the case thoroughly and explain at least three main drivers for the organisation that could have driven them to implement BPM solution in your selected case.
3) Explain the main features of the solution that were selected by the organisation in your case, and explain how the interface of this technology with people and processes; i.e. how the people and processes are integrated with the chosen technological solution.
4) List down the main two success factors that, in your opinion, could have been behind the success of the BPM implementation in your case.